Utilities

Self-Help Brochures from SEOLS

What to Do If Your Landlord Does Not Pay the Utility Bill

This brochure explains what steps you should take if your landlord has not paid your utility bill.

Links to Resources on Other Websites

Ohio’s Winter Heating Resource Center

Help is available to pay heating bills from October through April.

The Office of the Ohio Consumers’ Counsel has information on utility assistance programs

The Office of the Ohio Consumers’ Counsel has information on several utility assistance programs, including Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan (PIPP Plus), fuel funds, and telephone assistance.

Apply for the Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) is a federally funded program administered by the Ohio Development Services Agency. It helps eligible Ohioans pay their home energy bill.

Information from the Office of the Ohio Consumers’ Counsel on the PIPP Plus program

PIPP Plus is a utility assistance program that helps income-eligible electric and natural gas customers afford their utilities.

Information from the Office of the Ohio Consumers’ Counsel on fuel funds

Utility customers can receive help paying their electric or natural gas bills from their utility company. These payment programs are known as fuel funds. The programs offer payment arrangements to low-income customers.

Information from the Office of the Ohio Consumer’s Counsel on telephone reconnection

If your telephone has been disconnected, there are steps you can take to have the phone line reconnected.

Information from the Office of the Ohio Consumer’s Counsel on telephone Lifeline programs in Ohio

Telephone Lifeline programs provide financial help to low-income residents so they can afford telephone service through a traditional landline company or through a qualified wireless provider.

Information from the Office of the Ohio Consumer’s Counsel on Medical Certification Waivers

State law prevents utilities from disconnecting a consumer’s electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as “especially dangerous” to health and the consumer has a medical certification waiver on file with the utility company.

Information from the Office of the Ohio Consumer’s Counsel on the Home Energy Assistance Program

The Home Energy Assistance Program (HEAP) is a federally-funded program
managed by the Ohio Development Services Agency. It is designed to help income-qualified consumers pay for winter heating costs.

Information from the Office of the Ohio Consumer’s Counsel on utility programs for military families

Help is available for active-duty military families to pay utility bills.

Contact the Public Utilities of Ohio (PUCO) if you have a dispute with your utility provider

PUCO handles any questions you may have or resolving issues between the consumer and any PUCO-regulated entity. The PUCO does not regulate providers of cable, cellular, propane gas, heating oil or internet service. PUCO does not have jurisdiction over cooperative or municipal utilities.

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