This brochure explains what steps you should take if your landlord has not paid your utility bill.
Help is available to pay heating bills from October through April.
The Office of the Ohio Consumers’ Counsel has information on several utility assistance programs, including Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan (PIPP Plus), fuel funds, and telephone assistance.
The Home Energy Assistance Program (HEAP) is a federally funded program administered by the Ohio Development Services Agency. It helps eligible Ohioans pay their home energy bill.
PIPP Plus is a utility assistance program that helps income-eligible electric and natural gas customers afford their utilities.
Utility customers can receive help paying their electric or natural gas bills from their utility company. These payment programs are known as fuel funds. The programs offer payment arrangements to low-income customers.
If your telephone has been disconnected, there are steps you can take to have the phone line reconnected.
Telephone Lifeline programs provide financial help to low-income residents so they can afford telephone service through a traditional landline company or through a qualified wireless provider.
State law prevents utilities from disconnecting a consumer’s electric and natural gas services for nonpayment if a permanent member of the household has a medical condition defined as “especially dangerous” to health and the consumer has a medical certification waiver on file with the utility company.
The Home Energy Assistance Program (HEAP) is a federally-funded program
managed by the Ohio Development Services Agency. It is designed to help income-qualified consumers pay for winter heating costs.
Help is available for active-duty military families to pay utility bills.
PUCO handles any questions you may have or resolving issues between the consumer and any PUCO-regulated entity. The PUCO does not regulate providers of cable, cellular, propane gas, heating oil or internet service. PUCO does not have jurisdiction over cooperative or municipal utilities.
Click the link below to apply for services online or call our Intake Line at 844-302-1800 during business hours. Briefly tell the intake staff what the problem is. If you have received any papers from the court, you should have them handy so you can read from them.